a) Acceptance of terms:
The following terms are from a contract established between you and Pollux, S.A (NIF 500267995). By accessing and using this website you acknowledge that you have read and understood these terms and will comply with all applicable laws and regulations.
If you do not agree to these terms, please do not use this website. The material displayed on this website is protected by law.
b) Intellectual Property Rights:
The contents of this website are the exclusive property of Pollux Society, S.A. whether text, images or any other type of information not originating from third parties. As such, they are protected by copyright.
Pollux reserves the right to make changes to this or other content at any time and is not obliged to give any prior notice to users.
c) Links to Third Party Websites:
This website may contain links to third party websites, called linked websites. These are not under the control of Pollux, and Pollux, S.A. is not responsible for the content of any linked site.
d) Obligations and Conduct:
In consideration of your use of this website you agree to:
- Provide correct, current and complete information when registering on this website;
- Maintain the security of your password and identification;
- Keep your information up to date;
- Accept all risks of unauthorized access to information;
- The user is fully responsible for the protection, backup and adequate equipment used when connecting to this website.
The user of this website is only authorized to make use of the contents herein for strictly advisory purposes. You may not publish, reproduce or distribute this content to third parties without the prior written consent of Pollux S.A..
Pollux S.A. reserves the right to prosecute the authors of any unauthorized use of the content of this website.
By using this website, you expressly accept the above conditions of use.
e) Privacy Policy & Security / Data Protection Regime:
All user data collected by Pollux is for the sole purpose of billing, shipping orders and providing information on news and promotions. Our company is committed to the privacy of any and all personal data of the client as well as its security.
All the information you provide us will only allow our service to be more suitable to your needs.
The information entered at the time of payment is properly protected and encrypted, using the most advanced and effective security tools.
Sociedade Pollux SA is responsible for the processing of personal data of clients or potential clients of Pollux and is located at Rua dos Fanqueiros no. 276, 1149-031 Lisboa.
Our DPO (Data Protection Officer) can be contacted at rgpd@pollux.pt.
Pollux only collects data from legal or natural persons over 16 years old and this data, such as name, e-mail address, address, VAT number, cell phone number, date of birth, gender, household or other data, is collected directly from these data subjects.
The data that our customers and potential customers have voluntarily transmitted to us will be treated confidentially and are stored in servers protected by our suppliers/service providers, with access and use limited to authorized persons and under strict security and control policies.
The use and protection of the client's personal data under the responsibility of Pollux S.A. complies with EU Regulation 2016/679
The data will be collected in the course of and as a function of your contacts with Pollux, such as, for example, joining our loyalty program "Cartão Cliente", registering or browsing www.pollux.pt, registering for workshops, subscribing to the newsletter, processing purchases or execution of specific services, participating in contests or other brand activation dynamics, or filling out a form to request information, suggestions or complaints to the customer service.
For the purposes of registering as a User on our site, registering for workshops, processing purchases or execution of contracted services, filling out a form to request information, suggestions or complaints to the customer service, we must necessarily obtain personal data, since without them we will not be able to follow up on the request, manage the benefits and advantages.
Regarding the loyalty program in particular, please note that the use of your data is essential and indispensable to the operation of the Pollux customer card, as provided in its terms and conditions of use, because without them we cannot manage the benefits and advantages associated with the card or evaluate situations of fraud or misuse of the card. If, however, you wish Pollux to stop using the data you provided when you joined the card, you can do so by sending your request to rgpd@pollux.pt, even if such action, as defined in the terms of use of the card, would mean that the card would no longer function.
We will ask for your consent to collect data for the purpose of developing direct marketing actions, sending information about Pollux, our products, campaigns and sending information on the launch of news, initiatives or benefits, either by sending SMS or email. We will also ask for your consent so that, by processing your data, we can segment your consumer profile and send you information about campaigns, products and offers that are personalized and better suited to your choices and customer profile.
If you wish to stop receiving this information, you may, at any time, express your wish that your data not be used for this purpose, either through the link provided for this purpose in the communications sent or by sending an e-mail to the address rgpd@pollux.pt, without prejudice to the treatment that has been carried out to date.
Additionally, data may be used for compliance with legal obligations or for the pursuit of Pollux's legitimate interests (such as, for example, sending satisfaction surveys, statistical operations, among others), in which case the balance between Pollux's legitimate business interests and the rights of its clients/potential clients will always be respected.
Pollux will not assign or share your data with third parties, except in cases where this is necessary for us to fulfill our obligations, whether under the law or with you (e.g., processing of personal data).
Pollux will not assign or share your data with third parties, except where necessary to fulfill our obligations, whether under the law or our obligations to you (e.g., processing delivery orders).
In addition, personal data may be transferred to third parties who provide support services to us, such as financial institutions, technology service providers or marketing communication providers and Pollux will retain control of the data in relation to any such third party.
The data will only be processed and retained - depending on the existing grounds for processing - for the period of time required by law, as long as there is a legitimate interest, the data subject consents to this, or the right to object is not exercised by the data subject, unless this is contrary to compliance with a legal obligation or prevents the exercise or defense of legal claims.
At any time, you can contact us at the email address rgpd@pollux.pt and request confirmation as to what data we have about you, what processing you are subject to, and the other information provided for in Article 15 of the General Data Protection Regulation (RGPD).
The holders of personal data may, at any time and under the terms and conditions defined in the RGPD, request the rectification of their personal data and, in the cases and conditions provided for by law, the erasure, limitation or opposition to the processing thereof.
If you wish to exercise any of these rights, you may do so through the email address rgpd@pollux.pt. If you are dissatisfied with the use of your personal data or with our response after exercising any of your rights, you may lodge a complaint with the Control Authority (the National Commission for Data Protection).
We use a variety of security measures and authentication tools in order to protect and maintain the security, integrity and availability of your personal data.
Although data transmission via internet or website cannot guarantee full security against third party intrusion, Pollux, S.A., its service providers and business partners use their best efforts to implement and maintain procedures as well as physical and electronic security measures to protect your personal data.
We have implemented, among others, the following measures:
- Restricted access to your personal data on a "need-to-know" basis and only within the scope of the purposes arising from contractual relationships or expressly consented to;
- Protection of information technology systems through firewalls, with a view to preventing unauthorized access to your personal data;
- Monitoring access to information technology systems in order to prevent, detect and prevent the misuse of your personal data.
Persons who are in contact with or become aware of personal data by virtue of their special (legal or contractual) connections, are bound to professional secrecy, even after termination of their duties, under the terms of the law in force, incurring, in case of failure to comply, the liability and criminal sanctions set out in the applicable legislation.
Pollux SA operates based on trust and transparency. This commitment extends to the day-to-day relationship with our clients, employees and suppliers. The privacy and security of the data you entrust to us are a priority for us.
